Contact Us

Reach Our Team

Email service@kvmvrz.com or contact us by telephone at 00852-4015544. Business hours: 8:00 AM – 10:00 PM Daily. Messages received outside these hours will be reviewed when service resumes.

Help With an Existing Order

Please provide your order number, the email address used at checkout, and a short explanation of what you need. For product questions, include the product name and the detail you would like us to clarify. Never send a complete payment card number, card security code, or account password.

Damaged, Incorrect, or Incomplete Items

Please contact us promptly after delivery with your order number, a description of the problem, and photographs of the product, packaging, and shipping label where relevant. Retain the packaging while we review the issue. For a confirmed problem attributable to us, we will arrange an appropriate return, replacement, reshipment, or refund without additional costs caused by our error.

Returns and Cancellations

Contact us before returning merchandise. Once your request has been reviewed, we will provide the applicable instructions and return destination. Our business address is not automatically a return warehouse. Send cancellation or address-change requests promptly; changes may no longer be possible once fulfillment begins.

Shipment Questions

Include your tracking number if available. Carrier inquiries and payment-provider investigations may require additional time. If tracking indicates delivery but you cannot locate the parcel, check the delivery area, household members, reception, and any carrier notice before contacting us for further review.

Business & Contact Information

Brand

kvmvrz™

Company

Chongqing Nianchu Technology Co., Ltd.

Owner

Liu Aihong

Business Address

Unit 1-1, No. 128, Group 6, Wutong Village, Longju Town, Wanzhou District, Chongqing, China

Website

kvmvrz.com

Email

service@kvmvrz.com

Telephone

00852-4015544

Business Hours

8:00 AM – 10:00 PM Daily